This policy explains, in plain English, what information West Austin Gutters collects through this website, how we use it and the choices you have.
What we collect
When you request an estimate. The estimate form asks for your name, phone number, email, property address and details about your gutters. You may also send photos. We collect only what you choose to enter.
When you call, text or email us. We keep a record of the conversation, your contact details and notes about your job.
When you browse the site. Like most websites, we use analytics cookies and similar tools to see how people use the site. They show which pages are visited, how visitors found us, the general location (city level), device and browser type. These tools may be run by third parties, such as Google Analytics.
How we use it
- To answer your request, schedule a visit, measure and send you a quote.
- To do the work you hire us for, and to send invoices and job updates.
- To keep records for our business, tax and legal obligations.
- To understand which pages help people and to improve the site.
Calls and text messages
If you give us your phone number and agree to be contacted, we may call or text you about your estimate, appointment and job. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts at any time, or HELP for help. We don’t send marketing texts without your separate consent, and consent is not a condition of getting a quote.
We don’t sell your information
We do not sell or rent your personal information. We share it only with service providers that help us run the business, such as our website host, form and scheduling tools, email and text providers, and accounting software. We also share it when the law requires it. If you ask us to, we share relevant photos and documentation with your insurance company for a claim.
Cookies and your choices
You can block or delete cookies in your browser settings. The site still works without them. You can also opt out of Google Analytics with Google’s browser add-on.
How long we keep it
We keep estimate and job records as long as we need them to serve you and to meet our business and legal obligations. Then we delete them.
Security
We use reasonable measures to protect your information. No website or email system is perfectly secure.
Children
This site is not meant for children under 13, and we don’t knowingly collect their information.
Your requests
You can ask to see, correct or delete the personal information we hold about you, or ask us to stop contacting you. Email us at the contact form. We may need to confirm your identity first.
Changes to this policy
If we change this policy, we’ll post the new version here with the date it takes effect.
Contact
Questions about this policy: the contact form. To request an estimate, use our contact page.